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Privacy Policy

We hope you will enjoy using the Northumbrian Pantry website and we want to make sure your experience is as safe and useful as possible. Here you can find out how our website works, what data we collect from you, how we use it, conditions where we may disclose this data to others and how we keep it secure. By using our website you agree to be bound by the terms of this policy.

Northumbrian Pantry Ltd takes the issue of security and data protection very seriously and strictly adheres to guidelines published in the United Kingdom Data Protection Act of 1998 and the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018. We are data controller of any personal data that you provide us.
Any questions relating to this policy and our privacy practices should be sent to enquiries@northumbrianpantry.com

How we collect information from you and what information we collect
We collect personal information that you give us by filling in forms on our website or purchasing products on our website. It includes information that you provide when you become a PANTRY Exclusive follower and place an order on our website.
We collect the following personal information about you:
Name, e-mail address, address and financial and credit card information;
your IP address and clicks on our website from your use of our online services.

Why we need this information about you
We need your information and use the information we collect about you:
to enable us to supply you with products and services that you have requested;
to help us with understanding more about how our site is used;
to be able to send you communications that may be of interest to you, either electronically or otherwise; and
for all other purposes consistent with the proper performance of our operations.

Marketing
It is your choice whether you receive information such as marketing from us. If you indicated that you are interested in receiving regular information about Northumbrian Pantry’s activities by signing up to PANTRY Exclusive, we will send you communications either electronically or by post. In addition, we may send you direct mail that we feel may be of interest to you. We will not contact you for marketing purposes unless you have given your prior consent. If, at any time, you no longer wish to receive this information, please send a written request to enquiries@northumbrianpantry.com
Also, all of our email marketing correspondence gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to an enquiry you have submitted via our contact form.

How we use Cookies
We use cookies on our website in order to help improve our website and provide you with a more personalised web service.
Cookies are small text files, placed on your hard disk by a web page server. They are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We use encrypted information gathered from cookies to improve your online experience with Northumbrian Pantry.
We only use one type of cookie on our website which are per session cookies which are deleted when you leave our website. They help keep track of your progress so you don’t have to enter the same information more than once. More specifically we use the following cookies which carry out the functions described:
__utma – This is a Google Analytics cookie and tracks the number of times you have visited our website.
__utmb and __utmc – This is another Google Analytics cookie and acts to calculate how long you have spent on our website in each session.
__utmz – This Google Analytics cookie tracks what search engine you have visited the site from and which search terms you used to find our website.
In accepting our cookie policy you agree that the cookies listed above can be enabled while you use our website. In the event that you reject our cookie policy all cookies will be disabled with the exception of necessary cookies which are required for the website to run, however, these do not store or use any personal information.

Data Security
Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.
All credit/debit card data taken through our website is processed through PayPal and is therefore taken as encrypted in accordance with PCI-DSS.

Sharing Information
The information you provide will be treated by us as confidential and will be processed only by our employees within the UK/EEA. We may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

-Transfers outside the UK and Europe
Your information will only be stored within the UK and EEA.

-How long will we keep your information?
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
We will generally keep your information as long as is necessary to fulfil our obligations to you after which this will be destroyed if it is no longer required for the reasons it was obtained.

-Your rights
You have the right at any time to:
ask for a copy of the information about you held by us in our records;
require us to correct any inaccuracies in your information; and
request to have your information deleted.
If you would like to exercise any of your rights above, please contact us at enquiries@northumbrianpantry.com
You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information.

Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.